FEDANIELE STORE POLICIES
Processing Time
All orders are shipped from our store in Houston, TX, within 1 – 7
business days[monday – saturday]. We strive for and will do our best to
achieve an even faster turnaround time—if order is placed the same day,
we will be able to ship your order the same day.
Estimated Shipping Time
Once your order has left our location, it should arrive within 2-5 days to
U.S. addresses, and about 1 – 5 weeks for international shipping depending
on what shipping method you choose at checkout.
Do well to reach out at: fedaniele2010@gmail.com and we will get back
to you within 1 business day, for expedited order and or on our exact
fulfillment day
Shipping Address
Buyers are to provide an accurate and up-to-date shipping address.
If what you order is going to a different address other than the buyer’s
address, the address will be changed at check out. Or, email us with your
order number and the correct shipping address at
fedaniele2010@gmail.com, or sales@fedaniele.store, You place your call
within 24 hours of placing your order to change your address. If we
already shipped before you contact us, the address change will not be
implemented
There is no guarantee for refund or replacement for an item delivered to
the wrong shipping address the buyer had given at checkout. We are not
responsible for lost packages due to incorrect shipping addresses entered at
checkout.
CUSTOMS AND IMPORT TAXES
Fedaniele is not responsible for delays due to customs and import taxes.it
is the sole responsibility of the buyer to take care of taxes that may
apply.
Refund policy
Refunds
All sales are FINAL. We do not accept returns or exchanges. We are not
responsible for lost or stolen packages.
Issues with Item
If your item is received an incorrect item, please contact us immediately via email.
Customers have 24 hours after their order was delivered to inspect their package
and contact us regarding issues with their order. If we are not contacted within 24
hours of receiving your order, we are no longer able to resolve the issue.
Contact Us: fedaniele2010@gmail.com
sales@fedaniele.store
Return Policy of fedaniele.com
The return policy of an e-commerce platform like fedaniele.com is crucial for
customer satisfaction and confidence in making purchases. We have specific
guidelines and procedures regarding returns, exchanges, refunds, and cancellations
to protect both the business and the consumer.
● Condition of the Item: Customers are to return the item in its original
condition, unused, unworn, and with all tags attached.
Non-Returnable Items
The following items cannot be returned or exchanged:
Bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, and any other items
for which return or exchange is noted as not being supported on the product page.
Free gifts cannot be returned or exchanged.
Customized items cannot be returned or exchanged. In addition, order cancellation
for customized items is not supported.
Damaged Items
If you received the wrong item or your order was damaged in shipping, we are
happy to send you a replacement. Please reach out to us at
fedaniele2010@gmail.com to get a replacement order set up! Please include a photo
of the item you received and any damage to your order with your email.
Please see the FAQ page for more details.
Exchanges/Replacement
Unfortunately, we cannot cover replacements for items damaged or broken after
delivery.
Cancellation
To cancel your order, you must contact us within 24 hours of purchase. After 24
hours, we are unable to cancel your order.
If, for any reason there should be a refund, Refunds will be processed to the
payment method used for the original order. Refunds will take 3-5 business days to
be reflected on your original payment method.
Clearance, final sale, and grab bag orders are ineligible for return or exchange.
PLEASE EMAIL fedaniele2010@gmail.com or sales@fedaniele.store : or USE THE
CONTACT FORM on the site. To ask Questions about your order
Minors
The Site is not intended for individuals under the age of [18]. We do not
intentionally collect Personal Information from children. If you are the parent or
guardian and believe your child has provided us with Personal Information, please
contact us at fedaniele2010@gmail.com
Using Personal Information
We use your personal information to provide our services to you, which includes:
offering products for sale, processing payments, shipping and fulfillment of your
order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through our site, we will retain your Personal Information
for our records unless and until you ask us to erase this information, or otherwise
customers can erase their information.
Products or services (if applicable)
All our products or services will be available exclusively online through the website.
These products or services may have limited quantities. All descriptions of
products or pricing of products are subject to change at any given time without
notice, at the sole discretion of us. We reserve the right to discontinue any
product at any time.
Modifications to the service and prices
Fedaniele shall not be liable to you or to any third-party for any modification, price
change, suspension or discontinuance of products.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue a certain product
without notice at any time.
FAQ
Processing Time
All orders will be shipped within 1 – 7 days. Please note all orders are made to
order and for that reason.
How Much is Shipping
Based on your address, shipping costs are calculated. You can choose between the
available shipping courier posted at checkout. If your order is over $100 shipping
within continental USA will be free shipping.
How Can I Contact You?
For any questions please email us at fedaniele2010@gmail.com or
sales@fedaniele.store
Care Instructions for Jewelry
Avoid harsh chemicals
Use mild cleaning Solutions
Use soft, lint free cloth to remove dirt
Store jewelry separately
Keep jewelry in a cool dry place
Do You Accept Returns?
Please email fedaniele2010@gmail.com or sales@fedaniele.store for any concerns!
No, All sales are final, except there is a mistake from our end and then of course a
refund will be issued!